Self-service

Self-service

Whitepaper

Sponsored

6 features for an insurance self-service portal

This whitepaper highlights six features every carrier should expect in a modern customer self-service portal.

front cover

New

Engagement

2nd Dec 2021

On-demand: How to respond to the megatrends in CX

by

CX megatrends

Customer service metrics

1st Dec 2021

Customer trust in self-service with omnichannel

by

Customer experience management

19th Oct 2021

4 tips for service businesses to improve CX

by

Channels

14th Oct 2021

ON-DEMAND: Why digital-first = customer-first

by

virtual roundtable

Channels

28th Sep 2021

Fix digital-first service woe with one simple task

by

digital-first

Management

9th Sep 2021

The new job roles helping customer service evolve

by

Customer service jobs are evolving

Engagement

27th Jul 2021

Public sector must cope with digital demands

by

government

Chatbots

17th Jun 2021

10 ways call deflection can reduce call volumes

by

Contact centres

13th Jun 2021

UK contact centres play key role in driving brand

by

CCMA (Call Centre Management Association)

Pages