Self-service

Channels

7th Jul 2020

Are we on the cusp of the post-human service era?

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Robot

Channels

4th Jun 2020

Find the right service mix for new customer needs

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Robot service channels

Self-service

27th Apr 2020

Self-service is great but we still need humans too

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Self-service

3rd Mar 2020

Sponsored

Find the balance of live agents & self-service

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Self-service

12th Nov 2019

The Impact of Self-Service Channels on Customers

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Steven.H.Gallagher

Artificial intelligence

7th Oct 2019

The growth of self-service channels

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NVM

Ecommerce

18th Sep 2019

Retailer warnings as ecommerce expectations rise

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Stats ecommerce digital support

Self-service

3rd Jun 2019

Service directors: Don’t let technology hinder CX

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Loyalty

25th Mar 2019

3 stats that will make you question your CX skills

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Question

Channels

15th Mar 2019

How to start tackling unified end-to-end service

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Signpost success customer service