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Self-service
Chatbots
17th Jun 2021
10 ways call deflection can reduce call volumes
by
Craig Farley
Blog image, notepad with pen
Contact centres
13th Jun 2021
UK contact centres play key role in driving brand
by
CCMA (Call Centre Management Association)
Blog image, notepad with pen
Channels
10th Jun 2021
COVID drives spike in email use as service channel
by
Chris Ward
Report
Sponsored
Customer service in the digital era
NICE
11th Mar 2021
NICE inContact Helps Companies Apply Smarter AI
Channels
22nd Feb 2021
How can brands transform the service experience?
by
Philip Jenkins
Artificial intelligence
9th Feb 2021
Sponsored
5 reasons to boost self-service using AI today
Blog image, notepad with pen
Contact centres
18th Jan 2021
Sponsored
Infographic: Help your customers help themselves
by
Brian Mistretta
Channels
6th Jan 2021
Where will 2021's bigger service budgets be spent?
by
Neil Davey
Contact centres
9th Nov 2020
CCMA: 5 ways that service strategies must change
by
CCMA (Call Centre Management Association)
Channels
7th Jul 2020
Are we on the cusp of the post-human service era?
by
Chris Ward
Channels
4th Jun 2020
Find the right service mix for new customer needs
by
Neil Davey
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