Self-service | MyCustomer

Self-service

3rd Jun 2019

Service directors: Don’t let technology hinder CX

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Loyalty

25th Mar 2019

3 stats that will make you question your CX skills

by

Question

Channels

15th Mar 2019

How to start tackling unified end-to-end service

by

Signpost success customer service

Channels

Sponsored

How to create a unified end-to-end service experience

Unified experience

Customer experience management

11th Mar 2019

4 ways to get it right first time for CX success

by

Channels

12th Feb 2019

How brands are improving CX with proactive service

by

Adrian Swinscoe

Doorbell proactive service

Contact centres

7th Feb 2019

5 contact centre tech upgrades you need in 2019

by

Astronaut contact centre

Customer journey

25th Jan 2019

Conversational FAQs: Benefits of a new approach

by

Channels

27th Nov 2018

Finding the right balance of human-digital support

by

Robot

Contact centres

21st Nov 2018

Self-service ROI: What to measure and how

by

Measure

Customer satisfaction

13th Nov 2018

Why Customers Can’t Get Enough of Tap and Go

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