Self-service | MyCustomer

Contact centres

7th Jul 2014

How to build a successful customer self-service...

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Contact centres

3rd Jul 2014

Self-service warning: Why you can still lose in...

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Contact centres

20th May 2014

Space age customer service: The rise of the...

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Contact centres

5th Mar 2014

Infographic: How your business could benefit...

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Channels

10th Jan 2014

Customer service: 14 tips to make web chat work

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Richard McCrossan

Contact centres

14th Nov 2013

The odd couple: Big Data and video combine for...

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Management

15th Oct 2013

Customer, serve thyself: Online self-service in...

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Management

2nd Jul 2013

Two thirds of customers demand self-service –...

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Contact centres

21st Jun 2013

The self-service economy: Welcome to the...

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Steven Van Belleghem

Channels

9th Jun 2013

Johan Jacobs: Video should be part of your...

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Contact centres

6th Mar 2013

Study reveals failing trust in call centre staff

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Contact centres

25th Feb 2013

Will a self-service experience be at the heart...

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