Service design

Service design

Customer journey

Will your customer service project sink or swim?

This blog post is written by Rachel F Freeman and featured as part of Creative Virtual's Customer Service Week Blog Celebration . Creating a plan and...

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Customer experience management

Composable CX: Becoming agile and flexible

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Contact centres

Contact centres are crying out for help

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Artificial intelligence

How real companies are using AI every single day

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Technology

Is proactive service causing more harm than good?

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Outreach programmes failing two-thirds of customers
Personalisation

How design thinking & tech will enhance travel CX

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Management

3 dark patterns you must tackle to improve CX

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Dark patterns
Management

Time to ditch 'the customer is always right'?

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How do we move on from the motto 'the customer is always right'
Data

When does customer data sharing become unethical?

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Debating the ethics of customer data use
Loyalty

S3 Ep 2: Peloton, the addictive experience dilemma

Addictive experience
Report
Sponsored

How to drive change in the name of your customer

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Management

How to improve service for purple pound customers

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The Purple Pound
Customer experience management

"I've come to take away your VIP gifts!"...

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Loyalty

Can the Amazon experience be sustained?

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Amazon experience
Engagement

Is service design different to experience design?

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questions
Behavioural marketing

A behavioural science principle shaping our future

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Customer experience management

Leading the CX Culture (R)Evolution

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Service design

Design for change in uncertain times

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