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Service design
Service design
Customer experience management
7th Aug 2020
What kind of customer are you?
by
Katie Stabler
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Management
24th Jun 2020
How Costa Coffee transformed customer queues
by
Simon Hedaux
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1
Management
27th Mar 2020
How service design can foster a service culture
by
Thomas A. Stewart and Patricia O’Connell
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1
Management
24th Feb 2020
Why Lean service programmes are failing customers
by
Charles Bennett
Customer emotion
14th Nov 2019
What, why, & how: Importance of sound in UX design
by
chintanb
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Contact centres
11th Jun 2019
7 ways to make CX improvement a continuous process
by
Olivier Njamfa
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Engagement
23rd Apr 2019
Love customers' pain points - not your solutions
by
Michael Hinshaw
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2
Customer experience management
5th Apr 2019
How to gain CX project approval
by
Damian Kernahan
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Engagement
29th Mar 2019
3 critical things successful CX leaders get right
by
Michael Hinshaw
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2
Management
21st Mar 2019
New from MyCustomer: The chatbot buyer's guide
by
Chris Ward
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1
Ecommerce
19th Jan 2019
7 Keys to a Winning Mobile eCommerce Store in 2019
by
David Trounce
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Customer experience management
7th Jan 2019
Building a competitive customer journey
by
Damian Kernahan
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