Service design

Service design

15th Jul 2016

4 Ways to Motivate Your Customer Service Team

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Contact centres

5th Jul 2016

Cloud contact centre delivery models: a critical consideration for CIOs

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Customer experience management

29th Jun 2016

CX Essentials Part 2

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Management

8th Apr 2016

Is this proof of service design's CX importance?

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Spanner

Customer journey

7th Mar 2016

How 44 Years in Prison Can Influence Customer Experience Design

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Michael Hinshaw

Customer experience management

17th Feb 2016

Applying intelligent design to the customer journey

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Contact centre metrics

10th Feb 2016

Self-service success is about so much more than reducing costs

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Customer satisfaction

14th Jan 2016

Your Customers Went Mobile. Can They Reach Your Website?

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Service design

19th Sep 2014

Service Design: the high impact cx discipline

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Loyalty

14th Jul 2014

How is service design influencing the customer...

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Melvin Brand Flu

Loyalty

15th May 2014

How can service design influence customer loyalty?

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Engagement

27th Nov 2013

Fusing aspiration with perspiration: How...

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