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Why a crisis could be a good thing for your brand
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Drivers of Agile success for insight teams
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CMO as CX leader: How to make it work
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The 2019 CRM buyer's guide
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Resources
Events & webinars
CX Leader of the Year
Single customer view
Single customer view
3rd Jun 2019
Blog
Why customer sentiment has never mattered more
By
Glenn Lurie
President and CEO
6th Mar 2019
1
Blog
Single customer view: Challenges & obstacles
By
Dan Telling
Managing Partner
13th Nov 2018
Blog
Connect with customers using 'segment of one'
By
Karen Wheeler
VP Country Manager
8th Nov 2018
1
Blog
The single customer view: Are we chasing a myth?
By
Michael Poyser
Chief Analytics Officer
20th Aug 2018
Blog
What are the top ten benefits of CRM?
By
Mike Richardson
Managing Director
13th Aug 2018
What's it like to walk in your customers' shoes?
3rd Aug 2018
Blog
Being human: CRM technology serving customers…
By
Duncan Wood
Marketing manager
23rd Jul 2018
Blog
CRM – Defining your top 5 goals
By
Mike Richardson
Managing Director
Advertisement
17th Jul 2018
Blog
The benefits of being GDPR compliant
By
Geoff Land
Managing Director
11th Jun 2018
Blog
Do CDPs (customer data platforms) suck?
By
Julian Berry
Director
29th Mar 2018
Blog
Using GDPR to gain a single customer view
By
Geoff Land
Managing Director
16th Mar 2018
Blog
Using customer data platforms for personalisation
By
Anthony_Botibol
Group Marketing Director
27th Feb 2018
Blog
Three rules for a frictionless customer experience
By
Lynda Kershaw
Marketing Manager
25th Jan 2018
Blog
Fixed pricing models: A thing of the past?
By
Monica McDonnell
Strategic business development, Europe,
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