SMS

SMS

Customer reviews

How to effectively use SMS as a survey channel

SMS is one of the oldest digital channels of B2C communication, with marketers tapping into its potential as early as 1999. The channel has remained...

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Direct marketing

Boost response with this SMS marketing checklist

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Chatbots

Airline customer service reaches new heights

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Mobile marketing

Get inspired by these mobile marketing quotes

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SMS

5 SMS Marketing Tools To Engage With Your Customer

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Mobile marketing

Keeping the tills ringing, 14 stats that outline the business case for SMS in retail

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Big data

Five tips to overcome the mobile data capture dilemma

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Contact centres

The Messaging Revolution is Here - Is Your Customer Support Team Ready?

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Customer experience management

Six reasons SMS should be at the heart of customer service strategies

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Customer experience management

What's the best way to send customer surveys?

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Technology

Infographic: How to master SMS marketing

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SMS
Customer journey

Texters Are Standing By: The Rise of the SMS Customer Experience

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Customer experience management

Can’t Talk Now? No Problem … Just Text or Click On The Mobile Link

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Technology

Infographic: How top brands use SMS marketing

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SMS marketing
Management

Infographic: SMS customer service 101

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Data

Data inaccuracy issues raised by inactive phone...

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Management

Infographic: How is SMS service creating a...

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Technology

The joy of text: Why 'threading' is...

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