Social customer service

Customer service metrics

10 Principles of Great Customer Service

Image via Unsplash Customer strategy is pivotal in determining a company's success and longevity. It goes beyond offering high-quality products or...

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Channels

­Will Musk kill Twitter customer service?

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Elon Musk acquisition of Twitter raises questions about future use of platform for customer service
Contact centres

Contact Centres: Five common mistakes to avoid

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Social customer service

How the metaverse will change customer experiences

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Channels

Snubbed! Brands ignore customers on messaging apps

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Shouting loud
Technology

Could Lush start a social media exodus?

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Lush
Customer experience management

Why it's ok to fire your customers

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B2B

4 Rewarding Customer Service Takeaways from 2020

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Customer experience management

Listen here SMBs, you can't afford not to

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Customer experience management

5 New Rules Guaranteed to Build Trust

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Contact centre outsourcing

Rethinking call centre outsourcer selection

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Ebook
Sponsored

The ultimate social customer service guide

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Social customer service

Instagram: A customer care channel to consider?

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Analytics

Anticipating the world after coronavirus

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Analytics

When should retailers stop talking to customers?

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Customer experience management

What the Availability Heuristic means for CX

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Contact centres

COVID-19 causing travel sector service backlash

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Plane
Channels

Service lessons from Yorkshire Tea's Twitter row

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Yorkshire tea

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