Social customer service

Social customer service

Channels

28th Oct 2022

Will Musk kill Twitter customer service?

The Tesla founder's potential acquisition of Twitter raises questions about the future value of providing customer support on the platform...

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Elon Musk acquisition of Twitter raises questions about future use of platform for customer service

Contact centres

6th Sep 2022

Contact Centres: Five common mistakes to avoid

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Social customer service

6th Jun 2022

How the metaverse will change customer experiences

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Dave O'Flanagan

Channels

7th Apr 2022

Snubbed! Brands ignore customers on messaging apps

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Shouting loud

Technology

8th Dec 2021

Could Lush start a social media exodus?

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Lush

Customer experience management

17th Jun 2021

Why it's ok to fire your customers

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B2B

15th Apr 2021

4 Rewarding Customer Service Takeaways from 2020

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Customer experience management

22nd Feb 2021

Listen here SMBs, you can't afford not to

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Customer experience management

9th Sep 2020

5 New Rules Guaranteed to Build Trust

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Contact centre outsourcing

20th Aug 2020

Rethinking call centre outsourcer selection

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BlueOceanContactCenters

Social customer service

27th Apr 2020

Instagram: A customer care channel to consider?

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Analytics

22nd Apr 2020

Anticipating the world after coronavirus

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Peter Dorrington

Analytics

9th Apr 2020

When should retailers stop talking to customers?

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Customer experience management

20th Mar 2020

What the Availability Heuristic means for CX

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Contact centres

19th Mar 2020

COVID-19 causing travel sector service backlash

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Plane

Channels

26th Feb 2020

Service lessons from Yorkshire Tea's Twitter row

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Yorkshire tea

Social customer service

22nd Oct 2019

How being social will build consumer trust

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