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Social customer service
Social customer service
22nd Oct 2019
How being social will build consumer trust
by
Simon Brennan
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Channels
2nd Oct 2019
90% of consumers want service resolution in 24hrs
by
Chris Ward
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2
Customer experience management
28th Aug 2019
Building an omnichannel customer experience
by
Thomas.Moroney
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Artificial intelligence
19th Aug 2019
AI and Voice of Customer interactions
by
PunitSedani
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Channels
13th Aug 2019
Which chatbot works best for your business?
by
Nastasya Savina
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3
Customer satisfaction
20th Jun 2019
Prepare your holiday season customer service now
by
Thomas.Moroney
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Social customer service
17th May 2019
Why you still need Instagram marketing
by
sarahsmithers
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Social customer service
5th May 2019
Everything you need to know about social listening
by
Milosz_Krasinski
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Complaints
15th Apr 2019
Customer care in the Age of Entitlement
by
BlueOceanContactCenters
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Channels
11th Apr 2019
Should you follow Lush and quit social media?
by
Neil Davey
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4
Branding
19th Nov 2018
How to build a brand that customers won't forget
by
NataliaHawkins
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Chatbots
31st Oct 2018
Customer experience predictions for 2020
by
Jack Barmby
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