Social customer service

Channels

26th Aug 2016

Is Twitter making social customer service easier?

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Twitter DM

Branding

15th Aug 2016

4 Ways Small Business Owners Hold Themselves Accountable

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Social customer service

5th Aug 2016

4 Steps to a Better Twitter Customer Service Strategy

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Channels

2nd Aug 2016

UK customer service outsourcing rises sharply

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Stat attack

Technology

27th Jul 2016

20% check brands' social presence before purchase

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Stat attack

Customer experience management

14th Jul 2016

Why perfection is not the end goal of social customer service

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Customer journey

16th Jun 2016

Why Twitter Is Critical to Voice of the Customer Programs

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Graham Thatcher

B2B

2nd Jun 2016

How customer service leaders are going social

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Contact centres

27th May 2016

How to triage support requests from social media

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lifeline

Technology

26th May 2016

How important is Twitter for marketing?

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Image of Twitter

Channels

23rd May 2016

Social media support: How to measure performance

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Social customer support

Management

19th May 2016

Social customer service: Choosing the right tools

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Guest Contributor

tools

Pages