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Social customer service
Social customer service
Customer satisfaction
22nd Apr 2016
The ultimate customer service crisis-checklist
by
Justine Rouckhout
Blog image, notepad with pen
Channels
21st Apr 2016
Tackling the dichotomy of social customer service
by
Chris Ward
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Behavioural marketing
20th Apr 2016
Why it makes sense to understand who’s busy sidestepping your Digital Front Door
by
Stuart Dorman
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Customer journey
18th Apr 2016
New Global Survey Reveals Social Media Customer Service on the Decline
by
Graham Thatcher
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Technology
21st Mar 2016
Ten years of Twitter through the MyCustomer lens
by
Chris Ward
Channels
16th Mar 2016
No more waiting: The Post Office's social service
by
Chris Ward
Channels
3rd Mar 2016
Apple enters the customer service Twittersphere
by
Chris Ward
Customer experience management
25th Feb 2016
Digital transformation and the customer experience
by
Mike Hughes
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Channels
12th Feb 2016
The week in customer service tweets
by
Chris Ward
Customer experience management
3rd Feb 2016
Is Social Customer Care Better than Call Center Support?
by
susanganeshan
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Management
21st Jan 2016
Number of service jobs rose 35.9% in UK last year
by
Chris Ward
Channels
19th Jan 2016
WhatsApp opening service and marketing floodgates
by
Chris Ward
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