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Social customer service
Contact centres
18th Dec 2015
The week in customer service tweets
by
Chris Ward
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1
Engagement
8th Dec 2015
What does customer engagement mean to SMBs?
by
Chris Ward
Report
Sponsored
Driving growth through customer engagement
Channels
4th Nov 2015
Social customer service understood by best brands
by
Chris Ward
Channels
29th Sep 2015
Social media service: Call centres' big challenge
by
Chris Ward
Channels
10th Aug 2015
Twitter shares a social customer service manifesto
by
Chris Ward
Channels
7th Jul 2015
Social customer service a go-to channel
by
Chris Ward
Channels
24th Jun 2015
Social media customer support failing to meet...
by
Cath Everett
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2
Contact centres
14th Jun 2015
Users at fault for social service failure?
by
Chris Ward
Channels
7th Jun 2015
Social customer service “isn’t living up to the...
by
Chris Ward
Channels
1st Jun 2015
Infographic: Customer service goes social
by
Neil Davey
Channels
20th May 2015
Outsourcing social customer service: Business...
by
Peter Burman
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