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Social customer service
Contact centres
27th Feb 2015

Contact centres warned to prepare for huge...

by
Chris Ward
Channels
26th Feb 2015

Twitter experiment suggests BT and EE have...

by
Chris Ward
Channels
18th Feb 2015

Government service to focus on web chat and social

by
Chris Ward
Contact centres
10th Feb 2015

Social media to account for more than 10% of...

by
Chris Ward
Channels
4th Feb 2015

Social media contact centres: What new teams,...

by
Paul Johns
Channels
16th Jan 2015

In-flight insight: The key to customer...

by
Chris Ward
Loyalty
27th Nov 2014

Infographic: Is your social customer service...

by
Contact centres
17th Nov 2014

95% of call centres fail to resolve customer...

by
Chris Ward
Channels
2nd Oct 2014

Social customer service's challenge: Connecting...

by
Chris Ward
Channels
9th Sep 2014

What have we learned from five years of social...

by
Guy Stephens
Contact centres
4th Sep 2014

Major growth anticipated for social contact...

by
Chris Ward
Channels
4th Aug 2014

Will KLM’s 24/7 customer support take off on...

by
Chris Ward

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