Social customer service

Channels

26th Feb 2015

Twitter experiment suggests BT and EE have...

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Channels

18th Feb 2015

Government service to focus on web chat and social

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Contact centres

10th Feb 2015

Social media to account for more than 10% of...

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Channels

4th Feb 2015

Social media contact centres: What new teams,...

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Channels

16th Jan 2015

In-flight insight: The key to customer...

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Loyalty

27th Nov 2014

Infographic: Is your social customer service...

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Contact centres

17th Nov 2014

95% of call centres fail to resolve customer...

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Channels

2nd Oct 2014

Social customer service's challenge: Connecting...

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Channels

9th Sep 2014

What have we learned from five years of social...

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Contact centres

4th Sep 2014

Major growth anticipated for social contact...

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Channels

4th Aug 2014

Will KLM’s 24/7 customer support take off on...

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Channels

29th Jul 2014

UK retailers failing the secret social shopper...

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