Social listening

InMoment

InMoment Announces Reputation Management Solution

— Self-serve reputation management delivers immediate business value for customers using social and review data to enhance their CX programmes —...

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Artificial intelligence

Using AI and social data to boost CX

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Channels

­Will Musk kill Twitter customer service?

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Elon Musk acquisition of Twitter raises questions about future use of platform for customer service
Social listening

What to do if an online troll targets your brand

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Customer emotion

How to use the new consumer math to your advantage

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Customer experience management

Listen here SMBs, you can't afford not to

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Social customer service

Everything you need to know about social listening

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Customer reviews

How to build a company of effective listeners

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Data

How to use emotion data to predict product success

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Emotion
Complaints

How well are banks set up to deal with complaints?

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Customer experience management

Make customer support via social media a priority

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Voice of the Customer

How to use social proof to enhance CX

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Social proof
Customer experience management

What the Top 40 teaches us about social listening

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Customer experience management

Sometimes wearing high heels in winter makes sense

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Loyalty
Sponsored

Is social data integral to customer loyalty?

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Social customer service

Social Customer Service: 6 Key Tips

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Social customer service

7 Fundamental Laws of Social Media Marketing

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Social listening

Service lessons from United's leggings debacle

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