Social listening

Voice of the Customer

22nd Jun 2015

Social listening: The opportunities and...

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Voice of the Customer

16th Jun 2015

Should brands devote more attention to...

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Voice of the Customer

12th May 2015

Social business apps are a $37 billion market...

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Voice of the Customer

20th Mar 2015

Social listening: a $17.92 billion market by...

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Voice of the Customer

31st Dec 2014

Intent marketing: What businesses can learn...

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Voice of the Customer

2nd Dec 2014

Does social media data misrepresent human...

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Voice of the Customer

17th Nov 2014

An overview of social media marketing tools

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Contact centres

5th Nov 2014

Want to deliver better customer service? Set up...

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Voice of the Customer

29th Oct 2014

IBM and Twitter team to support business...

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Voice of the Customer

12th Aug 2014

Forget digital creepiness – turns out consumers...

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Voice of the Customer

8th Jul 2014

Why customer insight is complicated by Big Data...

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Voice of the Customer

17th Jun 2014

Want to ace your social analytics? Follow the...

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