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Common Agile practices to help insight teams
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Are these the most sexist ads of all time?
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How Agile working benefits customer insight teams
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Five differences between CDP and CRM
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Is your CRM strategy advanced enough for AI?
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6 ways CRM can improve your marketing function
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What makes a successful CX leader?
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What do analytics-led contact centres look like?
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On-demand webinar: What is intelligent service?
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How semiotics can help us decode customer emotion
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Assessing how engaged your employees are
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The ultimate guide to customer journey mapping
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Health and beauty CX – more than skin deep
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5 B2B marketing strategies to attract customers
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How to run a contact centre in North America
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How semiotics can help us decode customer emotion
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Can AI aid contact centres with whisper coaching?
Customer emotion
Two strategies to serve customers' emotional needs
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Resources
Events & webinars
CX Leader of the Year
Speech analytics
Speech analytics
24th Aug 2018
Blog
Study reveals the main reasons for customer churn
By
Frank Sherlock
6th Feb 2018
A customer’s experience: Looking ahead in 2018
1st Nov 2017
Blog
Interaction analytics: How to secure exec buy-in
By
Frank Sherlock
21st Jun 2017
Blog
A customer journey – how not to handle a complaint
By
Frank Sherlock
5th Jun 2017
Blog
3 Top qualities of a modern call centre agent
By
Frank Sherlock
18th Apr 2017
Blog
Increase engagement with the Voice of the Customer
By
Andy Peart
Chief Marketing & Strategy Officer
Buyer's advice
7th Oct 2016
How to buy the right speech analytics tool
4th Oct 2016
Blog
AirPods - mass adoption of voice control?
By
stuartdorman
Chief Innovation Officer
Advertisement
Buyer's advice
20th May 2016
How to buy speech analytics tools
Buyer's advice
13th Apr 2016
How to buy customer experience analytics tools
31st Mar 2016
Blog
Applying speech analytics to streamline compliance
By
Matt Dyer
Head of Consultancy
12th Feb 2016
Blog
3 Trends to Watch in Dissatisfied Customer...
By
Chip James
President
16th Oct 2015
Language use, personality and the customer journey
4th May 2015
Are contact centres losing valuable insight...
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