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Resources
Events & webinars
CX Leader of the Year
Virtual agents
Virtual agents
24th Jun 2019
Blog
Can AI aid contact centres with whisper coaching?
By
NewVoiceMedia
PR consultant
1st May 2019
The live chat handbook
21st Nov 2018
2 comments
Self-service ROI: What to measure and how
27th Jul 2018
Blog
How to create a compelling virtual assistant
By
Jack Barmby
Founder and CEO
3rd Jul 2018
2
Blog
The difference between bots, chatbots and AI
By
Jack Barmby
Founder and CEO
11th Jun 2018
Blog
Home agents - the future of the contact centres
By
asonele
17th May 2018
Blog
What role should digital humans have in service?
By
Jack Barmby
Founder and CEO
19th Apr 2018
Blog
How will your brand maximise the AI revolution?
By
JoeyColeman
Professional Speaker and Writer
Advertisement
15th Feb 2018
Blog
How to make the perfect chatbot
By
Martin Powton
Marketing Manager
8th Dec 2017
Blog
Chatbots & VAs: the future of customer experience
By
Scott Horn
Chief Marketing Officer
6th Nov 2017
Blog
Why AI doesn’t need to think for itself yet
By
Matt Hooper
13th Oct 2017
What are the types of AI & which is best for you?
25th Aug 2017
Blog
Creating Holistic Experiences with AI
By
Scott Horn
Chief Marketing Officer
4th Aug 2017
Blog
Why AI will fundamentally transform service
By
Forrester
Independent research and advisory firm
Show more
