Virtual agents

Virtual agents

Contact centres

27th Sep 2021

Leading contact centres through change

The global pandemic has thrown up several challenges for contact centre businesses. 89% of UK contact centre leaders say COVID-19 has changed the UK...

by

Samantha Clayton

Contact centres

26th Jul 2021

The changing face of the contact centre

by

eGain

2nd Jun 2021

Family Court advances digital citizen engagement

Contact centres

11th Nov 2020

The fun way to teach soft skills to service staff

by

Contact centres

2nd Sep 2020

Ensuring positive results when remote working

by

NVM

eGain

20th Jul 2020

US financial services giant leverages eGain

Communities

10th Jun 2020

Predictions for post-COVID-19 customer service

by

Contact centre outsourcing

15th May 2020

Keeping the personal touch whilst remote working

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Artificial intelligence

18th Feb 2020

Decoding complex languages with conversational AI

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Contact centres

24th Jun 2019

Sponsored

Can AI aid contact centres with whisper coaching?

by

Contact centres

21st Nov 2018

Self-service ROI: What to measure and how

by

Measure

Artificial intelligence

27th Jul 2018

How to create a compelling virtual assistant

by

Artificial intelligence

3rd Jul 2018

The difference between bots, chatbots and AI

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