Virtual agents

Chatbots

28th Feb 2017

How Should Chatbots Speak To Humans?

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Advertising

10th Feb 2017

VR will transform marketing - but not before 2020

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Chatbots

23rd Jan 2017

Will a robot steal my customer service job?

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Mark McArthur-Christie

Customer experience management

17th Jan 2017

Incremental improvements dictate AI's success

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Channels

24th Oct 2016

Video chat: Our future channel of choice?

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Video chat

Contact centres

14th Sep 2016

Will virtual assistance eradicate human agents in the contact centre?

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Contact centres

8th Aug 2016

Benefits of Using Virtual Call Centre Software

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Omnichannel

28th Jul 2016

Virtual Assistants are today’s reality

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Chatbots

25th Jul 2016

Chatbots: 21st century customer service?

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Natalie Keightley

Contact centres

14th Jul 2016

Robots to replace council staff? Life's not that simple...

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Contact centres

13th Jun 2016

Time to evolve a Siri-like chatbot?

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Natalie Keightley

Customer experience management

26th May 2016

Chatbots – the next phase of customer experience innovation or just another gimmick?

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