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Voice of the employee
Voice of the employee
8th Jan 2019
Study reveals the role of employee voice in CX
2nd Jan 2019
Research report: The role of employee voice in CX
31st Dec 2018
The hospital that's a customer listening pioneer
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19th Oct 2018
“Our feedback programme has changed our culture”
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5 powerful employee feedback tips for CX leaders
The complete guide to customer journey mapping
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Why employee journey mapping is essential to CX
31st Aug 2018
Why Amazon’s Twitter advocates could be harmful
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13th Aug 2018
What's it like to walk in your customers' shoes?
8th Jul 2018
Blog
Leadership and performance in the World Cup
By
Iain Banks
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19th Jun 2018
Blog
Understand your staff, understand your customers
By
Mike Richardson
Managing Director
1st May 2018
Blog
How to create and act on employee feedback surveys
By
Daniel Bakst
Social & Digital Marketing Associate
30th Jan 2018
5 ways great companies take action on feedback
21st Dec 2017
3 comments
Does customer experience need in-house teams?
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