Voice of the employee

Voice of the employee

Engagement
Sponsored

CX Leader of the Year: 2 week deadline extension

Global award will now close for submissions on 1st October, 5pm BST

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CX Leader of the Year 2021 deadline extended by 2 weeks to 1st October 2021
Technology

The changing CX marketplace: what it all means

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The customer experience technology market has evolved with a flurry of recent high profile acquisitions
Employee engagement

Why Trader Joe’s takes pride in engaging employees

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Customer experience management

Employee experience - what does it mean?

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B2B
Sponsored

B2B Customer Experience finding its place

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Management

How to protect the mental health of service teams

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Customer stress
Voice of the Customer

Surveys are tanking - you can blame your customers

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Surveys
Communities

How AI can improve diversity and inclusion

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B2B

4 Rewarding Customer Service Takeaways from 2020

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Voice of the Customer

Podcast: The secrets to great customer feedback

Artificial intelligence
Sponsored

Lessons from the 2020 malaise

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Voice of the Customer

The CX trends set to characterise 2021

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Future of CX
Management
Sponsored

Podcast: Why CX leaders shouldn’t start out in CX

CX Leader of the Year
Data

Why you must link CX & employee experience data

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brain plug