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Data sharing still daunting despite GDPR
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Brand purpose delivers ad impact but can backfire
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CMOs ignoring IT despite customer consequences
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Retailer warnings as ecommerce expectations rise
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How ABANCA created a customer-centric culture
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Who should own customer journey mapping?
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MBA in Customer Love: Could you pass the 10 tests?
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What you should (and shouldn't) use NPS for
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iPhone vs. Android App Development – 11 Difference
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Resources
Events & webinars
CX Leader of the Year
Voice of the employee
Voice of the employee
23rd May 2019
Blog
Time to liberate your call centres from NPS?
By
Damian Kernahan
17th May 2019
Blog
How to use chatbots to measure employee engagement
By
Martin Powton
Marketing Manager
18th Apr 2019
Lessons from Tesco Mobile's VoE programme
15th Apr 2019
How to measure and improve employee experience
13th Feb 2019
Infographic: Are your employees being heard on CX?
5th Feb 2019
Voice of the Employee: Engaging staff & customers
25th Jan 2019
How to capture Voice of the Customer through staff
8th Jan 2019
Study reveals the role of employee voice in CX
Advertisement
2nd Jan 2019
Research report: The role of employee voice in CX
31st Dec 2018
The hospital that's a customer listening pioneer
14th Dec 2018
What makes a great customer feedback manager?
19th Oct 2018
“Our feedback programme has changed our culture”
5th Sep 2018
5 powerful employee feedback tips for CX leaders
3rd Sep 2018
Why employee journey mapping is essential to CX
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