Here's a cheery thought. No matter how bad your day turns out today, it could be worse: you could be in charge of customer services at Heathrow Terminal Five. There is a vacancy following BA CEO Willie Walsh's brave decision to lead from the front by throwing a couple of his execs from the sled, including David Noyes, director of customer services.
BA issued a short statement in which it said that the customer services role would be absorbed into a new role of chief operations officer - effectively merging it with the operations director's job. "The departures follow the airline's move to Terminal 5," it said in a brief statement. "The airline is looking to appoint a chief operations officer to combine both roles."
Hmmm....if I was a hacked off customer of BA (are there many? ahem!) the last thing I'd be doing right now is canning the standalone function of customer services director! Simply from a PR point of view, the implication it can't help but give off is that customers are not even worthy of their own dedicated executive. Nice one guys!
Still if this is to be the approach, then maybe we could add in a third function to the new uber-director, that of CEO. After all, as the hapless Walsh noted at the weekend: "If people want to assign blame for this, it comes to me."