Gerry Brown aka The Customer Lifeguard, is on a mission to save the world from bad customer service. He can help you breathe life into your customer service operations and customer experience strategy by ensuring that your strategy, people and technology are aligned to provide positive outcomes for your customers and colleagues.
During his career, Gerry has provided organisational leadership on people development, business transformation, customer engagement and technology enablement for some of the largest companies in the UK, Canada, and EMEA. These include National Express, South Yorkshire Passenger Transport Executive, The Royal Albert Hall, O2, Screwfix, Sage, BSkyB, Bell Canada and TELUS.
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