The European Contact Centre and Customer Service Awards

The greatest awards in the customer contact industry. For more information visit,

As the longest running and largest awards programme in the customer contact industry, the European Contact Centre and Customer Service Awards (ECCCSAs) recognise organisations across Europe that are leading the way in delivering exceptional service to customers.

Highly regarded for its robust judging process, the ECCCSAs award organisations that value their people, continually innovate to improve the customer experience, and operate efficiently and effectively. Being an ECCCSA winner is a prestigious accolade that has proven to raise the profile of the contact centre operation, its capabilities and its stars.

The awards are in their 19th year and are growing in nominations and attendance at the awards evening year on year since the CCMA (Contact Centre Management Association) acquired the programme in 2015. In 2018, 19 countries participated and over 1,200 people attended the awards evening representing the most senior customer experience professionals in Europe, as well as key industry influencers on customer contact.

Nominations open on Friday 3 May and close on Friday 12 July. Winners are announced at the prestigious awards evening hosted by Fiona Bruce, BBC TV presenter and journalist, and a surprise celebrity legend on Tuesday 26 November 2019 at Evolution, Battersea Park, London.

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