The European Contact Centre and Customer Service Awards

The greatest awards in the customer contact industry. For more information visit,

In its 21st year, the European Contact Centre & Custmer Service Awards (ECCCSAs) is the longest running and largest awards programme in the customer contaact industry. The awards recognise organisations across Europe that are leading the way in delivering exceptional service to customers. 

Highly regarded for its robust judging process, the ECCCSAs honour organisations that value their people, continually innovate to improve the customer experience, and operate efficiently and effectively.

Being an ECCCSA winner is a prestigious accolade that has proven to raise the profile of the contact centre operation, its capabilities and its stars.

It’s easy to take part with an online toolkit, webinar, videos, articles and an awards hotline. Winners get the recognition they deserve by celebrating their achievements at the prestigious awards evening hosted by Fiona Bruce and a surprise celebrity legend on Tuesday 23 November 2021 at Evolution, Battersea Park, London.

Enter here.