Everywhere your customers talk to or about your company, Topbox is listening with AI-backed natural language processing. We aggregate all that data into a curated view powering a transformative, customer-centric approach to product management, marketing, and business processes.
Our founders spent years running large contact centers for data-savvy global companies, but despite the fact that they deployed “industry standard” speech analysis tools, they could never seem to answer the simplest questions like “what are the main call drivers?” or “why is call volume increasing?” They saw an opportunity to create software that actually provides answers.
When we brought Topbox to market we quickly realized there are customer experience and marketing leaders who rely primarily on surveys and/or behavioral data to understand the customer experience. For them, the deep, contextual insights you can only get from conversations are a game-changer.
We turned our focus to the aggregation and normalization of data, so the proprietary Topbox classification model could be applied to customer conversations from any communication channel, and we’ve never looked back.
We believe Topbox provides the most comprehensive and accurate understanding of the customer experience simply by empowering businesses to listen to their customers, when and where they talk organically about their own experience.