Usabilla

Usabilla

At Usabilla, we believe that by knowing exactly what customers value, companies can build thriving digital platforms that not only drive results but outlast change.
 
We empower brands like KLM, Tommy Hilfiger, and Toyota to become truly customer-centric by improving digital experiences on websites, apps and emails. Through targeted surveys and embedded feedback options, enterprises acquire the ultimate solution to capture the voice of their customers, collect quantitative along with qualitative data, and turn insights into actions that drive success.
 
Our technology is designed in a way that encourages customers to share feedback at any point of the customer journey. By giving customers a voice, enterprises not only see what is happening through regular quantitative analytics, they also understand why.
 
Strong integrations between Usabilla and existing systems give a full and actionable picture of the entire digital journey, while effortlessly combining different sources of data. As a result, companies are testing, measuring and optimizing continuously to improve the business impact of their customer experience programs.

Founded in 2009, Usabilla experienced phenomenal growth and is now a leading digital Voice of Customer solution, trusted by major brands around the globe. With offices in New York, London, Berlin, Amsterdam and Sydney, we all share one mission: Make digital experiences better by empowering enterprises to put their customers at the heart of their strategy.

In April 2019, Usabilla was acquired by SurveyMonkey, a global leader in survey software. Combining Usabilla’s drive to “start asking why” with SurveyMonkey’s mission to “power the curious,” it's a powerful partnership. Learn more about this exciting new development on our blog and the SurveyMonkey blog.