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Strategy
Why lowering your prices can lose you customers

Strategy
Should you always give customers what they want?

Data
How Renault revitalised its CRM strategy
Selling
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Sales performance
Why sales culture has to go beyond the sales team

Ecommerce
What do customers want from retail relationships?

Sales performance
Closing the sale is the only way to make money
Service
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Management
Can monetary incentives improve service levels?

Management
Why emotions shouldn't be a service priority

Contact centresSponsored
The 10 Chatbots for Enterprise Customer Service
Experience
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Voice of the Customer
“Our feedback programme has changed our culture”

Engagement
Why customer journey research has gone wrong

Loyalty
Forget NPS - measure customer needs instead
Community
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Complaints
How negative reviews help to build customer trust

Data management
Humans and tech must collaborate in the GDPR age

Customer experience management
How to map the emotional journey of your CX
Hot topics
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General Data Protection Regulation (GDPR)
Humans and tech must collaborate in the GDPR age

General Data Protection Regulation (GDPR)
Will GDPR complaint kill programmatic advertising?

General Data Protection Regulation (GDPR)
Vote Leave firm is served first GDPR notice
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