WELCOME TO THE NEW CX MARKETPLACE
Market Guide
CX Marketplace Returns!
Contact Centre
Champion of Good Customer Service L.L. Bean Shrinks Its Contact Center
CRM
Salesforce Is Close to Acquiring Informatica, Reports
Big CX News From Google, HubSpot, SAP, & Five9
The Top Contact Center Vendors to Consider in 2024
What is Microsoft Sales Copilot? Microsoft Copilot for Sales
Salesforce Debuts Unified Conversations Service for WhatsApp
The Evolution of the Contact Centre: What to Expect in 2024?
New GenAI-Powered Platform Addresses 80% of Customer Problems Without a Live Agent, Claims Khoros
CX TV
Klarna’s Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours?
BIG CX News – Enterprise Connect 2024: The Roundup ft. Five9, Cisco, Salesforce & More
Content Guru Confirms $150MN CCaaS Megadeal, the Biggest of 2023
Do You Agree? 4 Predictions for the Future of Contact Center WEM
5 Contact Center AI Challenges (and How to Overcome Them!)