Why employee experience is the key to unlocking outstanding customer engagement

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When it comes to getting the most out of your CX strategy, employee engagement and customer engagement are more closely related than we may have once thought. So, how can you rethink your employee management to best reap these benefits?

Hear from award-winning author and speaker, Brian Solis as he discusses customer engagement and its vital role in the customer strategies of today’s most successful companies.

You'll also learn about the irrefutable link between employee engagement and company performance, provided through first-hand experience from Wayne Hall, Senior Manager of Reward and Engagement at Dunelm and Rew Golding, Head of Channels and Partners for Rant & Rave. 

 

Employee engagement

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