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Could 2015 be the year banks become customer-centric?

The retail banking industry has been slow to evolve and is now confronted by a digital crossroads.

Gamification: Driving employee engagement in the sales and service depts

How is gamification driving staff engagement?

Editor's note

Recently, we explored the connection between employee engagement and customer experience - now we're going to examine how you can ensure that your employees are living - and loving - the brand.

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