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Customer service improvement: Three ways to pick up the pace

How do you develop and maintain a pace of improvement that will outperform all competitors?
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‘Mobile’ is dead: Seven ways to make your new digital strategy work

MyC speaks to Bill Loller, VP of mobile at IBM, about the current mobile state of play.
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Crowdservice: How to support self-service with customer communities

Experts share advice on setting up a peer-to-peer self-help community.
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Editor's note

Some reports estimate that by the end of the decade, self-service could account for as much as 40% of customer service engagements...

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