Top features

Self-service star: How to make valuable video tutorials for your customers

Video support is increasingly popular with customers. So how do you get it right?
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Can you outsource your social media without creating controversy?

For businesses struggling to provide customer service via social networks, is outsourcing a valid option?
31

Demographics are dead: Why personality is more important than postcode

We discuss the long-term business value in knowing consumers' personalities.
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Editor's note

Some reports estimate that by the end of the decade, self-service could account for as much as 40% of customer service engagements...

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