Top features

Will consumer data soon become as valuable as gold?

Why brands might have to prepare for a world of data scarcity.

How to make click-and-collect win-win for you and your customers

Is click-and-collect too complicated for most brands? Here's what you need to know.

How to use qualitative data to improve customer journeys

Maria Morais provides three steps to a successful framework.

Editor's note

Spending on customer experience management is on the rise, but with the path to purchase increasingly complex, the modern consumer is a slippery customer.

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