Spending on customer experience management is on the rise, but with the path to purchase increasingly complex, the modern consumer is a slippery customer.
- The myths and realities of modern customer service
- How to better manage your marketing agency
- K3 Business Solutions helps Connect Distribution plug into the power of Microsoft Dynamics AX
- The Hidden Secret to Great Customer Experience Scores
- What, why, where and how: The CIO's roadmap to the customer service Cloud