Top features

Meet your brand's new boss: The customer

Today’s customers are in charge of your company, so get your customer-centric self-service priorities right

Five tips for understanding the multichannel shopper

Traits retailers should know to attract and retain shoppers across channels.

Why Facebook’s ‘Buy’ button polarises opinion

Are we about to witness the new dawn of social shopping or just another ecommerce platform?

Editor's note

Some reports estimate that by the end of the decade, self-service could account for as much as 40% of customer service engagements...

Back to top Back to top