| CRM, customer service, marketing and social media resources

Top features

New MyCustomer guide and report: Using analytics to drive sales performance

Why is sales analytics becoming a “must-have” for sales teams?

Fragvergence: Why the modern customer has become a monster

As we open up more channels, we potentially also increase complexity.

Internal marketing: How to translate brand values into employee engagement

What characterises a typical internal branding project?

Editor's note

Recently, we explored the connection between employee engagement and customer experience - now we're going to examine how you can ensure that your employees are living - and loving - the brand.

Back to top Back to top