Top features

How to make click-and-collect win-win for you and your customers

Is click-and-collect too complicated for most brands? Here's what you need to know.

How to use qualitative data to improve customer journeys

Maria Morais provides three steps to a successful framework.

Marketing reinvented: Why “nerd is the new black”

A panel of experts has explored the changing face of the marketing department.

Editor's note

Spending on customer experience management is on the rise, but with the path to purchase increasingly complex, the modern consumer is a slippery customer.

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