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Will charging customers to skip call centre queues become common practice?

Is EE’s decision to charge customers 50p to skip queues a ‘sign of the times’?

What will Alibaba's IPO mean for the ecommerce marketplace?

The IPO of Alibaba is shaping up to be the largest the world has seen.

Personalised marketing: The wrongs, the rights and the recommendations

Experts share advice on how to best deliver personalised marketing.

Editor's note

In his renowned 1936 book 'How to Win Friends and Influence People', Dale Carnegie emphasised the value of remembering someone’s name, and noticing the details of others.

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