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Will charging customers to skip call centre queues become common practice?

Is EE’s decision to charge customers 50p to skip queues a ‘sign of the times’?
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What will Alibaba's IPO mean for the ecommerce marketplace?

The IPO of Alibaba is shaping up to be the largest the world has seen.
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Personalised marketing: The wrongs, the rights and the recommendations

Experts share advice on how to best deliver personalised marketing.
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Editor's note

In his renowned 1936 book 'How to Win Friends and Influence People', Dale Carnegie emphasised the value of remembering someone’s name, and noticing the details of others.

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