MyCustomer.com

UK customers the fifth most satisfied in the world - but who's top?

27/01/2012 - 01:03
Happy man
UK customers are fifth happiest in world and the second happiest in Europe, according to a new customer satisfaction index.

Teradata and Oracle strike business intelligence alliance

27/01/2012 - 01:00
Teradata2_2.jpg
An alliance between analytic data company Teradata and Oracle is promising to move business intelligence to the next level with new types of analysis for business.

SAP shifting CRM focus from "relationship" to "experience" - Ovum

26/01/2012 - 01:13 - 1 comment
sap_logo.jpg
SAP is looking to distance itself from the CRM competition with a subtle shift in its products' focus from “relationship” to “experience”.

Facebook announces £4.2m advertising freebie to EU SMEs

26/01/2012 - 01:11
Facebook
Social network Facebook is to offer £4.2m worth of free advertising to small businesses across Europe.

EU set to shake up customer data rules

26/01/2012 - 01:05
Customer data
The European Union is poised to propose tough new rules on how corporations handle internet users' personal data.

Facebook supports £1bn in business - report

25/01/2012 - 11:08
Facebook
Facebook supported 35,200 jobs in the UK in 2011 and had an overall impact of €2.6 billion in the UK by enabling ecosystems of businesses to flourish, a new study suggests.

MyCustomer.com members offered discount for social media analytics workshop

25/01/2012 - 01:57 - 1 comment
Social_media_monitoring.jpg
MyCustomer.com is pleased to offer members a 10% discount from an upcoming social media analytics workshop in London.

Consumers' favourite brands revealed in new league table

24/01/2012 - 09:20
survey_customer_service_satisfaction_tick
The retail and FMCG sectors dominate the brands most highly-rated by UK consumers according to the latest YouGov BrandIndex league table.

Energy companies should take service lessons from supermarkets - study

24/01/2012 - 01:07
gas
Energy companies should follow the example of supermarkets and introduce deals, loyalty cards and incentives to satisfy existing customer and win the war for new ones.

Infographic: The history of social business and shared value

23/01/2012 - 01:22 - 1 comment
social_media_multi_coloured_question_customer_international
Global Dawn traces the history of social business over the past thirty years to show it’s not just a 2012 fad.

If your marketing isn't building relationships it's being overlooked

23/01/2012 - 01:14
blindfolded-man.jpg
Stefan Boyle explains how to build relationships with your clients and prospects and why adding value should be a vital component of your marketing.

Social advertising ignored by a third of "unconvinced" marketers

23/01/2012 - 01:11
Socialmediamarketing.jpg
Scepticism of the benefits of social advertising means that a significant number of UK marketers have no social advertising plans.


 

Create your free account

  • Access all articles in full
  • View multimedia
  • Receive email bulletins
  • Private messaging
Register now

Login

Forgotten your password?

Welcome to MyCustomer.com

Welcome to MyCustomer.com, a community of customer strategy and CRM professionals providing news, advice and discussion. 

This month, in addition to our usual news and interviews, we'll be kicking off the year with expert predictions and advice for the year ahead. So far:

Other topics covered during this month will include customer service forecasts for the new year.

If you have any questions or comments then please contact me at editor@mycustomer.com

Kind regards,

Neil Davey