Welcome to MyCustomer.com, a community of customer strategy and CRM professionals providing news, advice and discussion.
This month, in addition to our usual news and interviews, we'll be exploring hot topics and technologies related to customer service. So far:
Later in the month we'll also be looking at behavioural economics in the call centre and social media's place in the contact centre.
If you have any questions or comments then please contact me at editor@mycustomer.com
Kind regards,
Neil Davey