MyCustomer.com

Pegasystems agrees Chordiant acquisition

Utility sector labelled "customer service disaster area"

Mind-reading machine to revolutionise market research?

Customer service disparities leading to ‘two-tier’ economy

Plane crazy: Budget airlines blasted for soaring complaints

Toyota customers remain loyal despite recall fiasco

Radical marketing thinking: Necessity is the mother of invention

The biggest enemy of customer strategies

- 1 comment

CRM systems criticised for poor customer analysis and profiling

Salesforce.com hit by outage - Twitter flooded by SF.com abuse/support

- 1 comment

Microsoft video player to take on iPlayer and boost stickiness

Social media being used in harmony with email by marketers - report

Create your free account

  • Access all articles in full
  • View multimedia
  • Receive email bulletins
  • Private messaging
Register now

Login

Forgotten your password?

Welcome to MyCustomer.com

Welcome to MyCustomer.com, the voice of the CRM industry. In March, we'll be exploring a sector that is being revolutionised by new technology and processes - customer service. So this month, in addition to our usual blend of news and features, we'll also be dedicating numerous articles to the science and technology of customer service.

Later in the month we'll also be looking at areas including self service 2.0.

In the meantime, if you have any other questions or comments then please contact me at editor@mycustomer.com

Kind regards,

Neil Davey

MyCustomer.com reader poll

How is your organisation using mobile marketing/services to improve customer engagement?
Mobile marketing is a core part of our customer strategy
0%
We do occasional ad hoc mobile marketing
23%
We don't do any mobile marketing but plan to in the future
54%
We don't do any mobile marketing and have no plans to
23%
Total votes: 13

Business Cloud Summit 2009