Spending on customer experience management is on the rise, but with the path to purchase increasingly complex, the modern consumer is a slippery customer.
- Is poor case management harming customer experience ambitions?
- The myths and realities of modern customer service
- How to better manage your marketing agency
- CRMC Announces Dates and Early Registration for the Annual Customer Relationship Management Conference, CRMC 2015 - June 3-5 – Chicago
- How brands can focus on the consumer for success