Top features

What your local newsagent can teach you about multichannel retail

If you want to truly understand your customers, start thinking local.
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Reimagining customer relationships: What is loyalty in an omnichannel world?

What is an omnichannel loyalty programme, and why is it so powerful?
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Time to mend content marketing: How to bake content into your product

What problems does content marketing face, and who is doing it properly?
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Editor's note

According to predictions by Goldman Sachs, by 2018 mobile commerce sales will reach $626 billion, a figure just shy of equalling ecommerce's total global sales for 2013.

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