a Sift Media publication

MyCustomer.com

BusinessCloud Summit 09 Sponsor Commentary: Oracle

- 107 reads

Intuit makes SaaS CRM pitch

- 330 reads

Comms firms let down by customer service

- 210 reads

NetSuite bolts on functionality with new integrations

- 146 reads

Informatica pitches data integration into the Cloud

- 203 reads

Where is customer service training going wrong?

- 365 reads

Getting PowerPoint right: Video tutorial part two

- 172 reads

What is the secret to innovating your way out of the recession?

- 158 reads

12 steps to key account management portfolio analysis

- 290 reads

Dreamforce: Benioff's wisdom of the Cloud

- 273 reads - 1 comment

Dreamforce: a chatter with Lindsey Armstrong

- 414 reads

Member offer: Join in the debate at the Cloud Computing event of 2009!

- 279 reads

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Welcome to MyCustomer.com

Welcome to MyCustomer.com. the voice of the CRM industry. This month, alongside our usual blend of articles and community discussions, we are exploring the new CRM skills needed to cater for the modern customer. To kick things off:

Meanwhile, on 2 December 2009, Sift Media is hosting the first BusinessCloud Summit. Why is this important to you?

If you would like more information on the Summit, or to register for the event, click here.

If you have any other questions or comments then please contact me at editor@mycustomer.com

Kind regards,

Neil Davey

What will be your priority for 2010?

What do you expect to receive most investment/emphasis from your organisation in 2010:
Customer data
19%
Marketing
26%
Contact centres
5%
CRM systems
15%
Customer service
19%
Web 2.0
11%
There is no priority
5%
Total votes: 129