Top features

Six brilliant social media campaigns – and what to learn from them

A look at some of the most celebrated social campaigns and what made them successful.

The year of engagement: Six ways to optimise customer service in 2015

It's a good time to revisit your customer engagement strategy.

How to make your technical teams more customer-friendly

How can you encourage customer-focused behavioural change among technical staff?

Editor's note

2014 was characterised by many trends, not least the growing need to cater for the omnichannel consumer via the likes of click-and-collect. So what will shape 2015?

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