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Editor's note
Welcome to MyCustomer.com - the voice of the customer relationship management (CRM) profession.
This month, MyCustomer.com is exploring why it’s just as important for your staff to have a good experience if you want them to deliver good customer service and experience.
This includes a look at using Web 2.0 tools to encourage innovation, tips on how to harness creativity and how flexible working can improve the work-life balance.
Also, on Wednesday 3 June, you'll see a fresh new look for MyCustomer.com. Click here to find out more about some of the exciting new features on offer.
And don't forget, there are many opportunities to get involved with the MyCustomer.com community. Click here to find out how you can get started.
Louise Druce
Editor
MyCustomer.com
Our online directory provides a comprehensive list of suppliers in all fields of customer management. From software to consultancy, if you are looking for a solution, click here.
Power to the people: How to engage staff for a better customer experience
Shaun Smith explains how the environment you create for your staff can affect the customer as well.
Editor's choice
Customer service & experience feature
Is Web 2.0 creating a staff productivity paradox? Web 2.0: an effective innovation tool for staff that can aid the customer experience or a time waster? more...The countdown begins...
A fresh new look for MyCustomer.com On Wednesday 3 June, MyCustomer.com will be changing. Take a quick look at some of the exciting new features on offer. more...
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Open doors with B2B social networking By Dow JonesHow B2B social networking is helping sales quickly open doors to new opportunity.
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