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Facebook at Work: A tool to improve employee engagement?

Will Facebook's new app help businesses glean more customer insight from their employees?

Why brands must get more from YouTube - and how they can do it

How many brands are using YouTube, and what are the best practices?

Send in the drones! Five customer service tech trends for 2015

The technological trends set to define customer service in the coming 12 months.

Editor's note

2014 was characterised by many trends, not least the growing need to cater for the omnichannel consumer via the likes of click-and-collect. So what will shape 2015?

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