Some reports estimate that by the end of the decade, self-service could account for as much as 40% of customer service engagements...
- Eight metrics that matter: How to measure customer service on social media
- The customer engagement conundrum: What the **** is it?!
- How can we build a human-centric internet for companies and customers?
- Should we treat unprofitable customers as well as profitable ones?
- Lessons from the leaders: Six steps to award-winning customer service