Top features

The Black Friday effect: Right or wrong for retailers?

What are the potential long-term implications of Black Friday style promotions?

Six brilliant social media campaigns – and what to learn from them

A look at some of the most celebrated social campaigns and what made them successful.

The year of engagement: Six ways to optimise customer service in 2015

It's a good time to revisit your customer engagement strategy.

Editor's note

2014 was characterised by many trends, not least the growing need to cater for the omnichannel consumer via the likes of click-and-collect. So what will shape 2015?

Back to top Back to top