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BusinessCloud Summit 09 Sponsor Commentary: Oracle

2009-11-26 10:29 - 107 reads
Oracle Anthony Lye
In the third of our series of preview commentaries on Cloud Computing by sponsors of the BusinessCloud Summit 09, Anthony Lye, SVP of Oracle CRM, highlights what Cloud has to offer.

Intuit makes SaaS CRM pitch

2009-11-26 06:24 - 330 reads
Intuit
Intuit is set to go toe to toe with the likes of Salesforce.com and NetSuite as it unveils a new SaaS offering.

Comms firms let down by customer service

2009-11-26 06:01 - 210 reads
Customer service agent.jpg
Communication firms are spending millions to attract new customers - but doing a woeful job of keeping them.

NetSuite bolts on functionality with new integrations

2009-11-25 10:44 - 146 reads
Nelson_2009640_010_high_res.thumbnail.jpg
Two new integration alliances pave the way for greater functionality from the software as a service player.

Informatica pitches data integration into the Cloud

2009-11-25 10:00 - 203 reads
Business intelligence data
Informatica Cloud9 has been released with the Amazon and Salesforce.com markets in its sights.

Where is customer service training going wrong?

2009-11-23 06:28 - 365 reads
Peter_Honey.png
Learning & development expert Dr Peter Honey discusses the training issues facing customer service departments.

Getting PowerPoint right: Video tutorial part two

2009-11-23 05:55 - 172 reads
PowerPoint
In the latest in our series of tutorials, we look at how to effectively add audio to presentations.

What is the secret to innovating your way out of the recession?

2009-11-23 05:30 - 158 reads
Success
Mark Stuart explores how some businesses have found an 'appropriate' level of innovation to survive and thrive.

12 steps to key account management portfolio analysis

2009-11-23 05:26 - 290 reads
Magnifying glass
Professor Malcolm McDonald provides a step-by-step guide to obtaining the maximum value out of the methodology of key account management portfolio analysis.

Dreamforce: Benioff's wisdom of the Cloud

2009-11-19 22:26 - 273 reads - 1 comment
chatty.png
SAP's religious fanaticism, Facebook for the workplace and the software maintenance tax - all subjects on the mind of Marc Benioff.

Dreamforce: a chatter with Lindsey Armstrong

2009-11-19 21:24 - 414 reads
LindseyArmstrong.jpg
Lindsey Armstrong, Salesforce.com's EVP of international enterprise sales, sat down to talk with Stuart Lauchlan at Dreamforce.

Member offer: Join in the debate at the Cloud Computing event of 2009!

2009-11-19 09:29 - 279 reads
Cloud Computing
Do you know how Cloud Computing is going to change your working life? Five lucky MyCustomer.com members will win the chance to attend the first Business Cloud Summit.

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Welcome to MyCustomer.com

Welcome to MyCustomer.com. the voice of the CRM industry. This month, alongside our usual blend of articles and community discussions, we are exploring the new CRM skills needed to cater for the modern customer. To kick things off:

Meanwhile, on 2 December 2009, Sift Media is hosting the first BusinessCloud Summit. Why is this important to you?

If you would like more information on the Summit, or to register for the event, click here.

If you have any other questions or comments then please contact me at editor@mycustomer.com

Kind regards,

Neil Davey

What will be your priority for 2010?

What do you expect to receive most investment/emphasis from your organisation in 2010:
Customer data
19%
Marketing
26%
Contact centres
5%
CRM systems
15%
Customer service
19%
Web 2.0
11%
There is no priority
5%
Total votes: 129