Top features

What your local newsagent can teach you about multichannel retail

If you want to truly understand your customers, start thinking local.

Reimagining customer relationships: What is loyalty in an omnichannel world?

What is an omnichannel loyalty programme, and why is it so powerful?

Time to mend content marketing: How to bake content into your product

What problems does content marketing face, and who is doing it properly?

Editor's note

According to predictions by Goldman Sachs, by 2018 mobile commerce sales will reach $626 billion, a figure just shy of equalling ecommerce's total global sales for 2013.

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