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Crowdservice: How to support self-service with customer communities

Experts share advice on setting up a peer-to-peer self-help community.

Three ways to use mobile data for better marketing

The rich data offered by mobile users can be invaluable to promotional campaigns.

Eight key elements: The science of successful customer experience management

Research has revealed eight essential elements of success.

Editor's note

Some reports estimate that by the end of the decade, self-service could account for as much as 40% of customer service engagements...

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