Top features

Can enterprise social networks really improve the customer experience?

New research reveals how social networks are practically supporting the work that firms do.

Five steps to successful multilingual customer service campaigns

Multilingual customer service is fast becoming a major issue for businesses.

How to better manage your marketing agency

How do you know if your agency is delivering value for money?

Editor's note

In his renowned 1936 book 'How to Win Friends and Influence People', Dale Carnegie emphasised the value of remembering someone’s name, and noticing the details of others.

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