Spending on customer experience management is on the rise, but with the path to purchase increasingly complex, the modern consumer is a slippery customer.
- How to better manage your marketing agency
- Is poor case management harming customer experience ambitions?
- The myths and realities of modern customer service
- Infor Invests Significantly in Customer Relationship Management (CRM)
- Why calling email marketing ‘spam’ is like calling your chemist a drug dealer