In a survey of global marketers, a whopping 57% said they plan to increase on social media, placing it second only to marketing automation as the most popular area for increased spend.
- Infographic: Marketing in a smartphone-addicted world
- Creativity training – love it or loathe it, its ambition is undeniable
- Customer experience management: The trends that defined 2014
- Zendesk Introduces Embeddables to Put Customer Service at Forefront of Mobile and Online Experiences
- Ship-from-store: New delivery methods for omnichannel retail