Spending on customer experience management is on the rise, but with the path to purchase increasingly complex, the modern consumer is a slippery customer.
- The myths and realities of modern customer service
- How to better manage your marketing agency
- New report reveals growing investment in omni-channel cloud customer contact solutions
- How to make sales coaching a catalyst for better customer experience
- Echo delivers call centre for 'The Tower of London Remembers' event - 15,000 calls handled in first two weeks alone