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Are we witnessing an evolution from sales force automation to sales force gamification?

Gamification and the sales department has a long history - and potentially a bright future.
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The three epiphanies on the path to CRM enlightenment

Three things your business must understand about the potential of digital business today.
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People, process and technology: Why we've got the mix all wrong

Technology has been dominant for too long - at the expense of the customer experience.
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Editor's note

Remember when the likes of Gartner were predicting that around three-quarters of Global 2000 organisations would have at least one gamified application by 2015? Happy days.

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