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How to make your technical teams more customer-friendly

How can you encourage customer-focused behavioural change among technical staff?

Will Snapcash provide the service blueprint for banks of the future?

How can banks capitalise on digital disruption to meet the demands of their customers?

Marketing automation to become the core for customer engagement in 2015?

It could be a big year for marketing automation, according to industry insiders.

Editor's note

2014 was characterised by many trends, not least the growing need to cater for the omnichannel consumer via the likes of click-and-collect. So what will shape 2015?

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