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How to make your technical teams more customer-friendly

How can you encourage customer-focused behavioural change among technical staff?
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Will Snapcash provide the service blueprint for banks of the future?

How can banks capitalise on digital disruption to meet the demands of their customers?
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Marketing automation to become the core for customer engagement in 2015?

It could be a big year for marketing automation, according to industry insiders.
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Editor's note

2014 was characterised by many trends, not least the growing need to cater for the omnichannel consumer via the likes of click-and-collect. So what will shape 2015?

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