| CRM, customer service, marketing and social media resources

MyCustomer is changing... Today (Friday the 27th of November) we are starting the process of switching over to the shiny new MyCustomer. In order to do this we have to temporarily disable registrations, login, the publishing of new content and the downloading of content. So, whilst you’ll still be able to read all the content on the site, you won’t be able to create or edit your own posts or comments. Normal service will resume during Wednesday the 2nd of December.

Top features

Why we're getting "customer focus" all wrong

Only 8% of customers believe that companies they buy from are "customer-focused".

How can brands ensure staff don't go rogue and ruin their reputation?

Could the VW saga happen at your organisation?

MyCustomer launches the ultimate practical guide to web analytics has created a comprehensive guide to web analytics.

Editor's note

MyCustomer will shortly be relaunching. And I'd like to explain some of the changes, and why they will make us the only resource that provides holistic coverage of the customer journey.

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