Top features

Can enterprise social networks really improve the customer experience?

New research reveals how social networks are practically supporting the work that firms do.
230

Five steps to successful multilingual customer service campaigns

Multilingual customer service is fast becoming a major issue for businesses.
192

How to better manage your marketing agency

How do you know if your agency is delivering value for money?
1
492

Editor's note

In his renowned 1936 book 'How to Win Friends and Influence People', Dale Carnegie emphasised the value of remembering someone’s name, and noticing the details of others.

Back to top Back to top