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Contact Centre
The Modern Contact Center Stack: What Does It Look Like?
WFO
Verint Showcases Its Team of Bots That Automate Contact Center Quality Management
CRM
CRM Excellence Unleashed: The Ultimate Guide on How to Use CRM Effectively
Zendesk Announces AI Service Suite Revamp, Claims to Offer the “Most Complete Service Solution”
Pegasystems Unveils Its GenAI Coach, a Copilot That Refuses to Stay In Its Lane
Loyalty Management
What Has Amazon Done to Change Customers’ Delivery Expectations?
Talkdesk Appoints Munil Shah as CTO, Aims to Accelerate Its AI Roadmap
Salesforce Announces Public Sector Einstein 1 for Service – Bringing CX Solutions to Government
Intercom Launches Fin AI Copilot – Promises Efficiency Gains
Gartner Warns Against Using AI to Replace Human Agents
Microsoft, Google, & Other Major Tech Firms Pledge to Reskill Employees At Risk from AI
Google Makes Move to Improve CCaaS Reliability, Announces Auto-QA Solution
Verint: The Unexpected CX Success Story of 2023/24
Data & Analytics
Top CX Data Analytics Services Providers for 2024
Top Workforce Engagement Management Software Vendors in 2024
The Top Business Process Outsourcing Companies for 2024