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Read the latest expert opinions from the MyCustomer community.
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From one-man bands to multinationals, most businesses and brands now have a presence on Twitter. A number of these – certainly the bigger ones - will even have a dedicated account for customer service. It’s easy to see why.View the whole blog: All About Customer Management
Along with many other sectors, banking and online payment systems can also improve their online services with the integration of live chat software in their website.View the whole blog: How Improving Customer Experience Leads to Business Success?
With so many different ways to communicate with customers, companies have to work harder and smarter to build and maintain strong relationships.View the whole blog: Could your CMS help you to find buried treasure?
For any successful business, it’s vital to not only contact your customers, but to truly engage with them.View the whole blog: The Genesys View: From good to great customer experience
Recently, consumer champion Which? released research into the industView the whole blog: Building communication in to the complete customer journey
Our latest Twitter Q&A took place on Wed 22nd July - the subject was 'Improving Customer Experience through Employee Engagement'.View the whole blog: MyCustomer Community Noise
Teradata and Celebrus Technologies commissioned Redshift Research, a leading UK Market Research company, to examine the different attitudes towards personalisation and data privacy amongst consumers in both the UK and Germany.View the whole blog: Celebrus Technologies - the power of power one-to-one data-driven marketing, real-time personalization and advanced customer analytics.
Today’s consumers are practically immune to online ads, brash mailers, slick commercials, and flashing billboards. They will, however, listen to what a popular personality they admire and trust has to say.View the whole blog: Influencer Marketing and Customer Engagement
Social listening is often portrayed as purely a tool for the marketing department – enabling organisations to monitor sentiment about the brand and their products and services.View the whole blog: MyCustomer.com blog