Welcome to Blogs
Read the latest expert opinions from the MyCustomer community.
It's free to blog on MyCustomer.com. To find out more, download our guide.
By Dean Jones, Regional Director for UCOPIA in the UK and IrelandView the whole blog: IoT Golden Opportunity To Monetise Wi-Fi
This article is 3rd in a series describing 10 unique characteristics of customer experience relative to more well-known concepts such as cusView the whole blog: Customer Experience Best Practices
The time to begin preparing for the 2014 Christmas shopping season is upon us.View the whole blog: Five Top Tips To Guard Against Festive Season Web Attacks
Whilst personal shopping was once traditionally reserved for high-end, designer outlets, it has proven to be such an effective tool for brands that an increasing number have now introduced the service.View the whole blog: Solocal Group UK blog
Guest post by Steve Grout, CEO, Tangent SnowballView the whole blog: ‘Brands are facing a battle for customer loyalty’
By now I am sure we all know what IVR is and have experienced it at some point in our lives. It’s the “interactive voice response” system that thousands of companies have implemented to handle incoming customer calls.View the whole blog: "How to..." Help for Contact Centres
Recently the increasingly active industry watchdog Ofcom flexed its muscles on complaints handling, accomView the whole blog: Complaints, Compliance and Customer Experience: Why companies won’t get away with lying to their customers any more