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When IT managers and decision makers start talking about an Exchange upgrade or migration, they tend to do so in hushed tones and with much trepidation.View the whole blog: The Radialpoint Blog: Future-Proofing Tech Support, a Customer Experience TechnOdyssey
Does Customer Experience require information technology? Or let me rephrase the question, is it necessary to purchase – configure – operate an arsenal of information technologies to improve customer experience?View the whole blog: The Future of Big Data is Wearables
Nowadays, the competition between any types of businesses is pretty fierce and digital agencies are not an exception.View the whole blog: Lyuben's Business Marketing Blog
Most business meetings in organizations around the world have a lot in common. The majority of them are boring and also not as productive as we would like them to be.View the whole blog: Lyuben's Business Marketing Blog
At application level, the need to pass calls to an external agency to process payment is not easy or assured, in fact PCI requirements means that no part of the payment call can be processed by the call centre or recorded.View the whole blog: Bob Pike blog
Remember the old adage: ‘Treat them mean, keep them keen’?View the whole blog: Does your customer service strategy scare customers away?