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Why do you choose to get on one train over another? Why do you board this plane and not that one? “It’s simple”, you shout! “Because this one is going where I want to go!”View the whole blog: NewVoiceMedia's customer service blog
Over half (52%) of consumers say they will abandon an online purchase if they can’t find an answer quickly to their question according to Forrester ReView the whole blog: The Eptica Customer Experience blog
Meeting the customers demand is necessary to survive in the world of business. With variety of customers you need to make sure each and every customer gets the best customer service.View the whole blog: Live chat support for online customer
Big brands think personalisation is the preserve of the cutting edge, big budget marketers.View the whole blog: Underwired
Planning to implement Internet of Things? But are you thoroughly prepared for it? Before jumping into the IoT trend, ask yourself these questions:View the whole blog: How to make the most of your SaaS CRM
Customers are constantly looking for the best deals, visiting websites and generating quotes only to drop off at the critical moment before purchase.View the whole blog: Celebrus Technologies - the power of power one-to-one data-driven marketing, real-time personalization and advanced customer analytics.
The U.K. Prime Minister has announced a whopping £45 million funding for research on Internet of Things (IoT).View the whole blog: Nine best sales practices for your business
It’s likely that in the last week or so you’ll have read something about the new Facebook ‘Buy’ button, which is being trialled in the US before a full rollout globally.View the whole blog: Core Fulfilment - talking about fulfilment for ecommerce
As technology develops, new words are entering the English language every day and it’s hard to keep up.View the whole blog: NewVoiceMedia's customer service blog