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In today's highly competitive e-commerce world, websites must be optimized in order to maintain their competitive advantage. A critical component toView the whole blog: Customer Blog
It makes sense that rewarding customers through recognition programs would boost retention rates, or that great customer service would encourage customers to stick with your brand over competitors.View the whole blog: The Customer Isn't Always Right... But Usually Is.
Every sales team needs analytics. Tracking pipeline and performance metrics is a great start. But without the right analytics you can’t go any deeper. The below infographic gives an overview of CRM data analytics for sales teams.View the whole blog: Customer Experience Blog
Customer service is one of those things companies like to say is a “top priority” or “founding principle” of good business, but this is rarely the case.View the whole blog: The Customer Isn't Always Right... But Usually Is.
- Digital Customer Engagement Hubs: With customers demanding anytime, anywhere, anyhow service, the key challenge for contact centre operators is no longer how to optimise call handling and email operations.
One of the toughest aspects of running a business is dealing with customer complaints. Everyone wants customers to be happy, but sometimes conflict is inevitable.View the whole blog: The Customer Isn't Always Right... But Usually Is.