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Valued at over $18bn, Uber’s app-enabled taxi service has put disruptive ‘convenience tech’ on the map and spawned a myriad of Uber-style businesses. But what makes Uber tick?
Attack of the Uber-ClonesView the whole blog: Dr Paul Marsden
So far, we have covered retaining customers, building proactive relationships and finding ways to better listen to your customer needs. This time, we’re focusing on the mapping of your customer journey.View the whole blog: Customer Experience Blog
by Martin Wallace on December 11, 2014View the whole blog: Innometrics Blog
A week after Black Friday, 52% of consumers had already done over three quarters of their Christmas shopping this year, with 16% claiming to have compView the whole blog: The Eptica Customer Experience blog
A new understanding of innovation success factors is making traditional logic obsolete.View the whole blog: Customer Experience Best Practices
Today's auto manufacturers and dealerships face stiff competition in an industry that hasn't grown much over the last couple of years. Many have adopted new features and sales techniques that make customers happier while buying cars.View the whole blog: The 5 Best Customer Retention Strategies For Small Business
Since we launched our operation, Apple launched the iPhone – a device that changed the mobile world forever. We’ve emerged from 3G to 4G, and tablets grabbed a huge share of the computer market.View the whole blog: Joy Dean, Head of Partnerships at Widespace