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The 2nd Annual ClearAction Business-to-Business Customer Experience Management (CEM) Benchmarking Study has identified six best practices for strong market performance and customer experience excellence:View the whole blog: Customer Experience Best Practices
The holiday season offers retailers a vital opportunity to connect with customers. Primed to shop and spend online, retailers can receive more customer traffic in a single hour in the run up to Christmas than in an entire summer month.View the whole blog: Neil Capel, CEO and Co-Founder, Sailthru
Today’s high-tech, multichannel environment means that there’s never been a better time to be a customer making a purchasing decision.View the whole blog: Could your CMS help you to find buried treasure?
Connect your customer experience management efforts across the company, and enjoy exponential benefits, according to the 2011 Business-to-Business Customer Experience Management BenchView the whole blog: Customer Experience Best Practices
With online e-tailing now reaching over a billion GBP by the end of 2014, it is clear that this number is only set to increase.View the whole blog: iAdvize Customer Chat Insights
In the food industry, recalls have a far-reaching impact. Consumers can quickly lose their appetite for a brand and create losses for a company that go far beyond the cost of a recall alone.View the whole blog: Farzad Henareh, Managing Director UK & Europe
We’ve previously reflected on customer retention and creating proactive relationships, and I think we’re all in agreement that these factors are key to any continued customer engagement and business growth, but for most businesses, there’sView the whole blog: Customer Experience Blog