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Read the latest expert opinions from the MyCustomer community.
Major businesses are complaining that Twitter is causing confusion and being used unnecessarily for customer service, wasting businesses time by asking questions that could be answered quickly by looking on the website FAQ page.View the whole blog: Steps to a seamless Customer Experience
We all know factors such as price hikes, competition, the economy and poor service can act as a trigger for losing customers, but what about the customer who seemingly churns out-of-the-blue and for now apparent reason?View the whole blog: The Customer Experience - NICE Systems
Imagine, for a moment, that instead of providing products or services, the purpose of your business is to help your customers locate buried treasure. How would you go about it?View the whole blog: Could your CMS help you to find buried treasure?
Change is coming in the way organisations fund their voice-based customer service operations. Both the EU and Ofcom have designs on the number range and pricing of such services.View the whole blog: NewVoiceMedia's customer service blog
Businesses in 2014 are constantly looking at new ways to connect with their customers on a more one-to-one level and the popularity of social networking on the web has led to many changes and advancements in communication.View the whole blog: Visebility Blog - Customer Service From An Online Perspective
Despite customer loyalty programmes being two-a-penny in many industries, a growing weight of evidence suggests that customers are increasingly wary of them.View the whole blog: MyCustomer.com blog