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It can be tough to meet customer expectations, let alone exceed them, but if your customers know you will do what it takes to make them happy and successful, they will reciprocate in the form of more business.View the whole blog: NewVoiceMedia's customer service blog
Wilderness experts will tell you that using a compass to find your way requires an accurate starting point: if you don’t get that part right, and start out a few degrees off, you can end up in a very different place than you intended.View the whole blog: Customer Experience Best Practices
There has been an undeniable change in people’s buying habits in recent years, with how consumers choose to buy and research products evolving as technology does.View the whole blog: How webrooming and omnichannel retail is bringing customers back in-store
Strategy for customer experience management is lacking for most organizations, according to numerous studies, and lack of strategy is a cited widely by customer experience (CX) practitioners as a key obstacle to achieving business results.View the whole blog: Customer Experience Best Practices
By Steven Van Belleghem for NewVoiceMediaView the whole blog: NewVoiceMedia's customer service blog
If no action is taken, capturing online customer feedback is just a vanity tool. Equally, if customer feedback is simply stored in a system and nobody looks into it, the organisation is deprived of valuable customer insight.View the whole blog: Customer Experience Management - Mopinion