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Small and medium-sized businesses (SMBs) hold an important role in the world’s economy. They have a strong potential to grow and outsmart their bigger rivals. But what holds them to do so?View the whole blog: Nine best sales practices for your business
Do we manage customer experience strategy like playing Jenga?View the whole blog: Customer Experience Best Practices
IVR is a true veteran of customer service and continues to handle billions of calls each and every year. But in too many cases they remain siloed islands, disconnected from the digital world.View the whole blog: Customer Service and Technology
Forget-me-not: modernising wholesale strategies for multi-channel growthView the whole blog: Multi-channel commerce blog
In this latest blog, Imran ChouView the whole blog: Expert insight for smarter marketing
Startups, probably one of hottest word in the corporate corridors. Startups are identified as companies who challenge the status-quo, areView the whole blog: Social IQ - Social for Business Blogs
Dreamforce is now less than two months away, and if you’re anything like us, you’ll be ensuring you’re connected with all the best influencers and insiders on Twitter, to make sure you get the most out of your experience.View the whole blog: NewVoiceMedia's customer service blog
Depending on their goals a customer has from using your digital channels, they may choose different paths to reach them. Equally, one customer may use a different path than another to reach the desired goal.View the whole blog: Customer Experience Management - Mopinion