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Read the latest expert opinions from the MyCustomer community.
Today's consumer is Internet savvy, impatient and blessed with tremendous variety. Many customer service articles speak of a culture of nowism that has permeated the online shopping arena.View the whole blog: nanoRep's customer service Blog
It’s in our collective nature to look forward. We ask: What’s ahead? Where are we (and our customers) going? And how do we best engage with them when we get there?View the whole blog: Touchpoint Insights
Strolling through the ever-expanding body of published work on customer experience, I’ve recently come across a few articles that appear to be making a case for not measuring customer touchpoints.View the whole blog: Touchpoint Insights
Over the last few years, the case for improving customer experience has been gaining significant traction in executive suites around the world.View the whole blog: Touchpoint Insights