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Landmark ruling defeats Oracle, drives Cloud
Consumers to store a third of digital content in the Cloud – Gartner
Dell teams with Pardot to deliver marketing automation in the Cloud
Chris Cabrera, Xactly: Larry Ellison has lemons so he’s making lemonade
Oracle attacked for CRM Cloud claims
Ellison: Oracle provides CRM in the Cloud - SAP won't until 2020
Oracle ups the ante in “social CRM arms race” with Collective Intellect acquisition
Eric Berridge, Bluewolf: The Cloud is breaking down the sales and marketing siloes
John Wookey: Why SAP and Oracle have got the Cloud wrong
Volker Hildebrand: Firms are "damaging" relationships with their interactions
SAP's Dalgaard announces assault on Salesforce.com
Mobile tops Cloud and Big Data as CIO innovation priority
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Using social media to map the consumer journey to the customer experience
First Direct: Six experience lessons from the bank that bucks the trend
Omnichannel: New service buzzword, same service problems
Why aren’t Voice of the Customer programmes proving their value?
Marketing Cloud: The final nail in IT’s coffin?
What does omnichannel mean?
People are channels too: How staff deliver omnichannel experience
How to kick-start conversations with your customers
A third of customers take to social to vent service frustrations
Big data is key to effective financial services customer service
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