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Zach Nelson, NetSuite: How to spot fake Cloud vendors
Brad Wilson, GM, Microsoft Dynamics: "Cloud-based CRM is pricey"
Nucleus commends twin benefits of Cloud-based ecommerce
Convergence: Patagonia and Hard Rock Cafe talk social CRM
SmartFOCUS snapped up by Emailvision
Benioff: "Companies are being screwed by their customers"
IBM unveils Cloud-based social analytics tool
Appirio acquires Salesforce.com consultancy Infowelders
Microsoft's Brad Wilson: Thank goodness for Cloud-based CRM!
Gartner CRM Summit: Adapt or die in the new CRM future!
Cloudy CRM: Microsoft's 'Big Enchilada'
SAP senses "revolution" and prepares retaliation
Contact centres: The ultimate ebook
How to build a search marketing strategy
What can neuroscience teach us about customer service?
Twitter and TV: How should brands respond to multi-screening?
The top nine social media faux pas: Is your brand socially awkward?
Is social media confusing customer service?
CRM budgets rise despite widespread strategy shortcomings
Anti-social networks: Why are you failing to engage online?
It's a CRM deployment jungle out there!
HMRC hires marketing guru to "sex up" tax
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