company culture

Lior Arussy warns of one of the consequences of the economic climate that businesses may not account for.

Lior Arussy looks at what we can learn from Verizon's backlash.

Find out how firms are transforming internally and externally to support their highly connected stakeholders through the deployment of social business strategies and technologies.

Jenn Lim, CEO of Delivering Happiness, creator of Zappos' Culture Book, talks customer loyalty.

Haley Barrile provides five tips on empowering your frontline customer service staff to improve the customer experience.

Mary Clarke looks at the role of assessments in improving the behaviour and performance of customer service advisors.

Employee engagement and good customer service are integrally linked, believes Tanith Dodge, HR director of Marks & Spencer.

John R. Treace looks at the most common errors made by sales management which impact sales performance and morale.

Is your brand's code of conduct an effective tool protecting your reputation?

Can you handle the truth? CEM guru Bruce Temkin delivers the hard facts.