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CRM sucks and collaboration's a crock: Relationship management’s big rethink
SAP announces "game changing" 360 Customer solution
SAP bundling CRM with HANA will create "fast data CRM" - Ovum
Mobile CRM: Why is adoption so slow?
CRM and collaboration applications driving software market growth
Predictive CRM: The next wave of CRM?
Dealing with Big Data: Three steps to CRM-compliant data
Microsoft teams with Moxie to "transform workforce into market intelligence network"
Microsoft kicks off Dynamics CRM innovation spree with user experience upgrade
What does Microsoft’s acquisition of MarketingPilot mean for CRM?
Choosing CRM in the Cloud: Out of site, not out of mind
Oracle demonstrates "vision" with new social relationship management platform
How to measure the ROI of personalisation
Why is Amazon launching a physical store – and what will it mean for retail?
Why is the customer journey so complex and what does it mean for business?
Customer journey mapping: The opportunities and obstacles
How to create a customer journey map
How to better manage your marketing agency
The myths and realities of modern customer service
Why homeworking is the most flexible reshoring option for service operators
Generation “me”: Why personalisation is driven by culture, as well as tech
Will consumer data soon become as valuable as gold?
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