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Marcus Ruebsam, SAP: "We have created CRM 3.0"
Online surveys: How CRM can resolve dwindling response rates
CRM sucks and collaboration's a crock: Relationship management’s big rethink
SAP announces "game changing" 360 Customer solution
SAP bundling CRM with HANA will create "fast data CRM" - Ovum
Mobile CRM: Why is adoption so slow?
CRM and collaboration applications driving software market growth
Predictive CRM: The next wave of CRM?
Dealing with Big Data: Three steps to CRM-compliant data
Microsoft teams with Moxie to "transform workforce into market intelligence network"
Microsoft kicks off Dynamics CRM innovation spree with user experience upgrade
What does Microsoft’s acquisition of MarketingPilot mean for CRM?
Social media marketing for B2B brands: Pros, cons and practical advice
Customer experience: 10 best practices that separate the leaders from the laggards
Four essential CRM lessons from 2014
Six steps to understanding the digital customer
Are brands making the most of the voice of the customer?
Infographic: Marketing in a smartphone-addicted world
Get closer to your customers
Matt Candy: Trends and predictions in CX
Christmas will test UK retailers ‘Click & Collect’ services in face of ‘Return & Run’ for unwanted gifts
Six Golden Rules to map a customer journey that works
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