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Logica sees productivity boost with Verint Workforce Optimization solution
Salesforce.com profit plummets but Benioff has big plans
Social media and CRM
SAP hails "significant, profitable" Business ByDesign Cloud
Many marketers sceptical about their CRM systems
SAP furthers analytics vision with new EPM offering
The future of CRM is in value networks
Microsoft accelerating CRM release cycle as collaboration comes into focus
Salesforce.com completes Jigsaw integration with CRM
NetSuite deals signal enterprise push as social plans also take shape
How to build a search marketing strategy
The top nine social media faux pas: Is your brand socially awkward?
Twitter and TV: How should brands respond to multi-screening?
What will Facebook video advertising mean for marketers?
Can social media save banks from disruptive customer expectations?
It's a CRM deployment jungle out there!
HMRC hires marketing guru to "sex up" tax
Is social media confusing customer service?
Anti-social networks: Why are you failing to engage online?
Affiliate marketing no longer a male-dominated discipline
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