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CRM
Microsoft launches Dynamics 2011 on-premise
Customer management controversy: Can you really put the 'R' in CRM?
Gartner outlines three-step approach to successful social CRM
Is master data management CRM’s secret sauce?
Oracle launches European-based CRM On Demand in adoption drive
Social networking details increasingly integrated with CRM data
Analyst delivers appraisal of Microsoft Dynamics Online
SurveyMonkey makes CRM move with Clicktools investment
CRM in 2010: The experts' views
Microsoft: CRM a "huge opportunity" to drive wider platform sales
CRM market balloons but big changes ahead
Six CRM lessons to take from 2010
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Going through the gears: How to ensure your social strategy is sustainable
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Debunking the top five mobile marketing myths
Customer effort score: The truth about the controversial loyalty tool
How will Facebook’s hashtags benefit your brand?
Should social customer service be integrated into the call centre?
The cost of doing business: The truth about social customer service
The Queen of Tech Trends Sees Big Things for Social Sharing
What will Salesforce.com's ExactTarget deal mean for marketing?
Never say Neville again: Service sector responds to The Call Centre
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