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CloudForce: Benioff talks Cloud 2 and eyes new nemesis
CloudForce: Salesforce.com's 2012 UK data centre set to open up British public sector Cloud prospects
FTC restrictions on behavioural tracking cause concern for CRM
Marc Benioff: "There are a lot of ignorant people out there"
NetSuite's Nelson airs his laundry, delivers SAP smackdown
RightNow CMO: "Nobody wants to hear about CRM anymore"
SAP accepts liability in Oracle copyright case - but argues damages
Microsoft and Salesforce.com settle patent spat
CRM tops tech spending priorities for CIOs
SAP beefs up Business ByDesign to boost SME attraction
Gartner: Quarter of CRM revenues now via on-demand delivery
Social search and analytics essential to solving CRM shortcomings?
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Using social media to map the consumer journey to the customer experience
First Direct: Six experience lessons from the bank that bucks the trend
Omnichannel: New service buzzword, same service problems
Why aren’t Voice of the Customer programmes proving their value?
Marketing Cloud: The final nail in IT’s coffin?
What does omnichannel mean?
How to kick-start conversations with your customers
A third of customers take to social to vent service frustrations
The impact inconsistent customer service has on customer satisfaction
Omnichannel: New service buzzword, same service problems
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