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What's Been Talked About This Month on MyCustomer?
MyCustomer report: How to adopt a holistic approach to customer feedback
Inspirational insight: Four techniques to bring the Voice of the Customer to life
Infographic: Why mobile trumps online for shopper insights
Customer reviews: How to build trust, ensure authenticity and reverse negativity
Mining for hidden truths: Everything you need to know about text analytics
Are brands making the most of the voice of the customer?
When feedback attacks: Hotel fines couple £100 for Trip Advisor review
Why employee engagement could soon be critical to improving customer journeys
How to use qualitative data to improve customer journeys
Feedback programmes: Three ways to be more proactive about regulatory compliance
Financial services firms warned: Lowering complaints requires smarter digital experiences
Internet of Things: Why the Support of Things is the future of customer experience
How to build a data-driven marketing strategy
Six retail trends that will change how we shop
How can B2B marketers make marketing automation better?
Data-driven marketing: What speedbumps are slowing our progress?
Questions to help determine a CRM strategy
Do retailers deliver customer service better online?
Five top tips for making your business app indispensable
Why data is more important than ever to marketers
Say hello to the Ventral Striatum, marketing’s new best friend?
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