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Salesforce.com
Salesforce.com announces UK data centre in public sector push
Salesforce.com offers €5 million in Cloud success story challenge
Salesforce.com announces details of new Communities platform
Radian6 + Buddy Media + social advertising = Social.com
No more CRM mea culpa for Infor
Salesforce.com brings CRM data to self-service ad platform
CRM: Gartner foresees growing SF.com dominance and mobile app explosion
Infographic: How CRM apps can drive sales
Infographic: How is the social help desk revolution helping brands?
FirstRain announced as first BI partner for Salesforce Touch Platform
Oracle "unifies social landscape" with Social Relationship Management suite
Marc Benioff: The CMO is Salesforce.com's new BFF!
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Using social media to map the consumer journey to the customer experience
First Direct: Six experience lessons from the bank that bucks the trend
Omnichannel: New service buzzword, same service problems
Why aren’t Voice of the Customer programmes proving their value?
Marketing Cloud: The final nail in IT’s coffin?
What does omnichannel mean?
People are channels too: How staff deliver omnichannel experience
How to kick-start conversations with your customers
A third of customers take to social to vent service frustrations
Consumers are most open to ads while shopping. Opportunities for brands and retailers
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