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Social networking is the worst place to start a social business
Sprinklr adds services to its social solutions with Dachis Group acquisition
The social business is yet to go viral
Destinies entwined: Social media and the multichannel contact centre
There is no better time to become a social business
Fascinating statistics from the C-Suite Study
Becoming socially enabled a major priority for firms, says Oracle
Customer collaboration: Don't believe the hype
Why online forums are a fast-track to customer-centricity
Most social collaboration projects powered by prayer
Esteban Kolsky: "Social business is simple"
Ray Wang: It’s time to consolidate social business platforms
Contact centres: The ultimate ebook
How to build a search marketing strategy
The top nine social media faux pas: Is your brand socially awkward?
Twitter and TV: How should brands respond to multi-screening?
What will Facebook video advertising mean for marketers?
HMRC hires marketing guru to "sex up" tax
Is social media confusing customer service?
Anti-social networks: Why are you failing to engage online?
It's a CRM deployment jungle out there!
Forrester: Customer experience will make traditional marketing defunct
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