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social media monitoring
Should brands devote more attention to analysing visual social data?
Social business apps are a $37 billion market in the making
Social listening: a $17.92 billion market by 2019?
Intent marketing: What businesses can learn from big brands
An overview of social media marketing tools: Who, what and why
Want to deliver better customer service? Set up a ‘command centre’ with some flashing lights
IBM and Twitter team to support business decision-making with social data
Forget digital creepiness – turns out consumers don’t care
Why customer insight is complicated by Big Data's causality loop
Want to ace your social analytics? Follow the tennis at Wimbledon
Infographic: The world of social media analytics
Social media dot-to-dot: How dynamic analysis can improve customer insight
How can gamification support customer and employee onboarding?
Five ways to harness customer advocates to build your business
Affiliate marketing: In-house, agency or network?
The three key steps to community building
How has Admiral Group created a culture of engagement?
Essential Skills Every Marketing Manager Needs
Lessons from the leaders: How complaints can improve brand experience
And our biggest issue with customer service is…
4 Best Practices For Social Media Customer Service
How Product Packaging Impacts Customer Loyalty
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