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social media monitoring
Social customer service: The measurements and metrics to monitor
Infographic: Are you monitoring what matters?
Infographic: Is social media monitoring too Big Brother?
Aspect Software brings social customer data to contact centre
Leading companies embrace failures and feedback to fuel innovation
CFI Group bolsters EFM suite with social media monitoring tool
Nimble gives contacts social context with latest release
Get Satisfaction adds analytics tool; enhances engagement platform
Adobe introduces Social to measure social media ROI
Visible updates social media monitoring platform Intellect
SAP leverages HANA to deliver new social sentiment solution
Socialbakers tracks Olympic optimism with CheerMeter
Internet of Things: Why the Support of Things is the future of customer experience
How to harness gamification for marketing
Lessons from Metro Bank: Disruption in the name of customer experience
How can B2B marketers make marketing automation better?
Six retail trends that will change how we shop
Questions to help determine a CRM strategy
Do retailers deliver customer service better online?
Five top tips for making your business app indispensable
Lessons from a CRM implementation: Northern & Shell
How you can use the CRM to improve your Customer Service?
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