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social media monitoring
DataSift launches social data platform to drive business insights
React.com launches free social analytics tool
MyCustomer.com members offered discount for social media analytics workshop
Social media monitoring workshop set for London
SAP teams with NetBase to support social analytics
The real CRM side of listening and monitoring
Marketing talk-listen ratio: The formula for getting more from social media?
Three ways to operationalise social media feedback
Facebook launches 'People Talking About This' metric and Page Insights analytics
Online insight monitoring is not a silver bullet!
IBM announces platform to track and monitor social data
Google swoops for social analytics firm PostRank
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The cost of doing business: The truth about social customer service
The Queen of Tech Trends Sees Big Things for Social Sharing
What will Salesforce.com's ExactTarget deal mean for marketing?
Never say Neville again: Service sector responds to The Call Centre
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