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Blogs and blog posts
News & features
social media monitoring
LiveOps adds Facebook channel integration to social contact centre
Kana boosts customer service with social solution
YouGov to launch social media monitoring tool
Adobe rolls monitoring, engagement and analytics into new social tool
Why the Mail is wrong to slam social media monitoring
DataSift launches social data platform to drive business insights
React.com launches free social analytics tool
MyCustomer.com members offered discount for social media analytics workshop
Social media monitoring workshop set for London
SAP teams with NetBase to support social analytics
The real CRM side of listening and monitoring
Marketing talk-listen ratio: The formula for getting more from social media?
The top nine social media faux pas: Is your brand socially awkward?
How to build a search marketing strategy
Twitter and TV: How should brands respond to multi-screening?
What will Facebook video advertising mean for marketers?
Social networking is the worst place to start a social business
Anti-social networks: Why are you failing to engage online?
It's a CRM deployment jungle out there!
HMRC hires marketing guru to "sex up" tax
Is social media confusing customer service?
Infographic: How inbound marketing has changed sales
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