a Sift Media publication

speech analytics

Speech analytics adoption set to soar in 2012 - report

24/11/2011 - 00:12

The use of speech analytics in UK contact centres is expected to almost double over the next year, new research predicts.

31/10/2011 - 00:27 - 1 comment

Helen Murray says it's high time that firms put a mantra often preached by business leaders actually into practice.

19/05/2011 - 00:06

No hub can provide a single view of the customer voice across all channels but Gartner's Jim Davies explains how to get the next best thing.

14/02/2011 - 01:20

Donna Fluss explains the significance of the concept of analytics convergence.

18/06/2010 - 01:48

Expenditure on speech analytics in call centres is set to double over the next five years - but will it become a 'must-have' technology?

10/08/2009 - 05:01

CRM expert Donna Fluss shares her thoughts on enterprises’ emerging appetite for speech analytics.