Infographic: Why customer voices are getting louder

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Neil Davey
Managing editor
MyCustomer.com
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The opinions of 'people like me' have become enormously influential in recent years, as the proliferation of social networks have allowed consumers to quickly and easily share their thoughts and views on companies, products and services. 

Furthermore, evidence demonstrates that people are most likely to share these opinions if they are negative! Brands beware!

And there are suggestions that the influence of the customer voice is only getting stronger, as demonstrated in this infographic from Workstar. 

Customer voice

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21st Jun 2016 16:05

Great info graphic thanks for sharing

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22nd Jun 2016 14:53

Thank you for this useful infographic! Brands should be more concerned about their customers and to provide the best possible customers service.

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