Andersen Consulting and Amdocs have announced a global alliance to bring communications and Internet service providers integrated billing and customer care solutions.
“By teaming up with Andersen Consulting, one of the world’s leading management and technology consulting organizations, we have formed an alliance that will offer service providers a level and breadth of business solution capabilities never before available in the communications and IP arena,” said Avi Naor, chief executive officer of Amdocs Management. “The alliance will offer customers access to innovative solutions to help them increase speed-to-market with reduced risk.”
The two companies will deliver solutions covering billing, customer care, and order management for communications providers that offer services on enhanced Internet Protocol (IP) and other voice and data networks.
“We are now ideally positioned to help communications and Internet service providers move first, innovate and lead in their dynamic, highly competitive markets,” said Bill Green, managing partner at Andersen Consulting.
“This alliance was driven by the increased demand for larger, more robust CRM and billing solutions fuelled by the convergence of IP, wireline and wireless,” said Amdocs senior vice president, Eli Gelman. “The two organizations share a customer-focused strategy and the ability to work closely in long-term relationships with customers.”
Players in the fiercely competitive communications industry face the dual challenge of increased customer demands for better service, and the need to speed new services to market. These companies are in turn demanding new levels of service, information and support from their solution providers.
As part of the agreement, the companies will cooperate closely on marketing and sales, creating opportunities for expanded growth, new customer relationships and joint industry initiatives.
The new alliance will deliver customer care solutions that cover customer service, sales/marketing, commission management, churn management, campaign planning and retail management. It also includes ordering and provisioning solutions to manage service negotiation, delivery management, and delivery of wireless and data network services as well as billing solutions for new customer registration, event acquisition and formatting, rating, error and fraud management, invoicing, revenue management and inter-carrier settlement.
“This alliance will provide the comprehensive, integrated solutions communications and Internet service providers are looking for to minimize risk as they undertake increasingly complex, mission-critical CRM and billing projects for emerging broadband and hybrid networks,” said Andersen’s CRM managing partner, Dale Raaen. “Amdocs has managed to build an integrated solution with sales and marketing, customer care, order management, and billing – designed specifically around a common customer and product database. This is the seamless integration that carriers have been seeking for years.”
Amdocs is a $1 billion software company, with revenue growth exceeding 80% for the nine months up to June, and 7,300 information systems staff worldwide.