Cellit Technologies has successfully integrated its contact center software, with NeuralAct's workforce optimization suite. ContactPro reports and administers all contact center interactions, while AgentCare enables centers to recruit, train and assess agents.
"Contact center executives and managers are demanding more from technology providers - they want increased efficiency, flexibility and robust functionality at a reasonable price," said Mario Villena, Cellit vice president of business development. "This integration has brought together the elements critical to a contact center's success - comprehensive CIM (customer interaction management), workforce development and workforce management."
About NeuralAct, Inc.
NeuralAct provides workforce optimization solutions for streamlining contact center operations. The company was founded in 1996 in South Africa and conducts business there as NeuralAct, (Pty), Ltd. World headquarters are located in Herndon, VA. U.S.