Loss making Chordiant has turned to IBM for marketing support with a new alliance which combines IBM infrastructure with the Chordiant 5 application suite from the software supplier.
The agreement builds upon an existing relationship between the two companies. "Chordiant has worked with IBM's MQSeries and AIX, so we have a long history of making sure that we are integrated with a true-blue stack," says Paul Burrin, senior vice president, worldwide marketing, Chordiant. The new offeringcombines business processes, customer profiles and policy specifications.
It also provides Chordiant with a powerful ally and route to market at a time when its financial position remains troubled. The company recently posted a third-quarter net loss that narrowed from a year ago but not enough to counter a 9.5 per cent revenue decline.
Chordiant reported a net loss of $4.97 million, compared with its net loss of $10.52 million. But total revenue fell to $18.90 million from $20.89 million. Software licence sales – the best indicator of underlying growth trends - were down 16.4 per cent to $8.63 million.