Automotive business-to-business (B2B) trading exchange Covisint has chosen EDS to handle global customer service support for its products and services.
Covisint was formed two years ago by DaimlerChrysler, Ford, General Motors, Nissan and Renault at that start of the boom in online trading marketplaces. It is designed as a forum to sell and buy automotive parts and materials, powered by technology from Oracle and CommerceOne.
EDS will handle basic requests like forgotten login information or passwords and will give assistance with applications users are accessing for the first time. EDS also will be offering value-add services in addition to its help desk functionality, such as surrogate bidding for online auctions and mock auctions to help new users get comfortable with the tools Covisint offers.
The sytsems giant will be working with Covisint from its Southfield, Michigan, and Mechelen, Belgium, service centres. As the company expands its reach globally, it expects to run into local legislation and regulations which will impact on how it can handle and manage customer information, preventing the creation of a centralised customer view.